At Delivesofa, your satisfaction is our priority. If an item doesn’t suit you, you benefit from a clear and detailed return policy.
1. Right of Withdrawal
In accordance with EU law, you have a legal period of 14 days from the date you receive your order to withdraw, with no need to justify your decision. On top of this legal right, Delivesofa offers an extended commercial period: you have up to 30 days after delivery to return your item.
2. Return Conditions
To be accepted, the item must be:
- unused and in perfect condition;
- returned in its original, complete packaging;
- accompanied by proof of purchase (invoice or order number).
Custom-made or personalised sofas are not eligible for return, except in the case of a manufacturing defect.
3. How to Request a Return
Contact our customer service at contact@delivesofa.com, stating your order number and the reason for the return. We will send you the return procedure and address within 48 hours.
4. Return Shipping Costs
Returns are free of charge. Delivesofa covers all return shipping costs: once your return request is approved, we will provide you with a prepaid return label or arrange collection at no cost to you.
5. Refund
Once the item is received and its condition verified, you will be refunded within a maximum of 14 days, using the same payment method as the original purchase.
6. Damaged or Defective Item
If your sofa arrives damaged or defective, contact us within 14 days with photos at contact@delivesofa.com. Replacement or refund, including return shipping, is fully covered by Delivesofa.
7. Contact
Delivesofa
Email: contact@delivesofa.com